Imibuzo Evame Ukubuzwa (FAQ) ye-Akhawunti, Ukuqinisekiswa. Idiphozithi/Ukuhoxiswa, Ukuhweba ku-Derive
I-akhawunti
Kungani ngingakwazi ukudala i-akhawunti?
Ngokuhambisana nomkhuba wethu weQembu, sibeka izindinganiso ezilandelayo zokubhalisa amaklayenti:
- Amaklayenti kumele okungenani abe neminyaka eyi-18 ubudala.
- Amaklayenti awakwazi ukuba yisakhamuzi eCanada, eHong Kong, e-Israel, eJersey, eMalaysia, eMalta, eParaguay, e-UAE, e-USA, noma ezweni elinqunyelwe elihlonzwe yiFinancial Action Task Force (FATF) njengelinezinkinga zamasu.
Ngingayishintsha kanjani imininingwane yami yomuntu siqu?
Uma i-akhawunti yakho ingaqinisekisiwe, ungashintsha igama lakho, usuku lokuzalwa, noma ubuzwe ngokuya kuzilungiselelo Imininingwane yomuntu siqu.Uma i-akhawunti isiqinisekiswe ngokugcwele, ungathumela ithikithi elicela izinguquko ozifunayo. Sicela unamathisele ubufakazi bakho bokuthi ungubani kanye nekheli.
Ngingayishintsha kanjani imali ye-akhawunti yami?
Uma usufake idiphozithi noma udale i-akhawunti ye-DMT5, ungashintsha imali yakho kuphela ngokuxhumana nosekelo lwamakhasimende.Ngikhohliwe iphasiwedi ye-akhawunti yami ye-Google/Facebook. Ngingangena kanjani ku-akhawunti yami ye-Deriv?
Uma ukhohlwe iphasiwedi ye-akhawunti yakho ye-Google/Facebook, ungasetha kabusha iphasiwedi ye-akhawunti yakho ye-Deriv ukuze ungene ku-Deriv.Ngingayivala kanjani i-akhawunti yami?
Ngaphambi kokuvala i-akhawunti yakho, sicela uvale zonke izikhala zakho ezivulekile bese ukhipha yonke imali eku-akhawunti yakho. Ngemuva kwalokho, ungaxhumana nathi ngesicelo sakho.Ngingazikhipha kanjani ohlwini lwama-imeyili okumaketha?
Ungakwenza lokhu kalula ngokuya ku-Izilungiselelo zephrofayela Imininingwane yomuntu siqu . Susa ukumaka ibhokisi lokukhetha i-imeyili, bese uchofoza inkinobho ethi 'Thumela' ukuze uzikhiphe ohlwini.
Iyini imali yokulala?
Imali engasebenzi iyinani elikhokhiswa kunoma iyiphi i-akhawunti engazange ifake ukuthengiselana esikhathini esiqhubekayo sezinyanga eziyi-12. Lokhu akusebenzi uma iklayenti lizikhiphela ngaphandle, kungaba ngokuzikhethela kwalo noma njengesinqumo seNkampani.
Ukuqinisekiswa
Ingabe ngidinga ukuqinisekisa i-akhawunti yami ye-Deriv?
Cha, awudingi ukuqinisekisa i-akhawunti yakho ye-Deriv ngaphandle kokuthi ucelwe. Uma i-akhawunti yakho idinga ukuqinisekiswa, sizokuthinta nge-imeyili ukuze siqale inqubo futhi sikunikeze imiyalelo ecacile yokuthi ungawahambisa kanjani amadokhumenti akho.
Kuthatha isikhathi esingakanani ukuqinisekisa?
Ngokuvamile sizothatha izinsuku zebhizinisi ezi-1-3 ukubuyekeza amadokhumenti akho futhi sizokwazisa ngomphumela nge-imeyili uma usuqedile.
Kungani amadokhumenti ami enqatshiwe?
Singase senqabe amadokhumenti akho okuqinisekisa uma engacacile ngokwanele, engavumelekile, ephelelwe yisikhathi, noma enemiphetho enqanyuliwe.
Amadiphozithi Nokuhoxiswa
Yiziphi izindlela zokukhokha ozisekelayo?
Uhlu lwethu lwezindlela zokukhokha ezisekelwayo luhlanganisa amakhadi ebhange, amakhadi esikweletu nawedebithi, ama-e-wallet, kanye nama-cryptocurrencies. Ungaphatha futhi imali yakho nge-ejenti yokukhokha uma isevisi itholakala ezweni lakini.
Ibhange Eliku-inthanethi
Amakhadi esikweletu/edebithi
Qaphela : Ukuhoxiswa kwemali kungathatha izinsuku zokusebenza eziyi-15 ukuze kubonakale ekhadini lakho. Ukuhoxiswa kwemali kwe-Mastercard ne-Maestro kutholakala kuphela kumakhasimende ase-UK.
Ama-e-wallet
Izimali zedijithali
Qaphela : Inani elincane lokuhoxiswa lizohluka kuye ngezilinganiso zakamuva zokushintshanisa imali. Izibalo eziboniswe lapha zihlanganisiwe.
I-Fiat onramp - Thenga i-crypto ezindaweni zokushintshanisa ezidumile.
Kuthatha isikhathi esingakanani ukucubungula ukuhoxiswa kwemali?
Amadiphozithi akho kanye nokuhoxiswa kwemali kuzocutshungulwa zingakapheli izinsuku zebhizinisi (uMsombuluko kuya kuLwesihlanu, 9:00 ekuseni–5:00 ntambama GMT+8) ngaphandle kokuthi kuchazwe ngenye indlela. Sicela uqaphele ukuthi ibhange lakho noma insizakalo yokudlulisa imali ingadinga isikhathi esengeziwe ukucubungula isicelo sakho.
Kungani idiphozithi yami yekhadi lesikweletu ilokhu yenqatshwa?
Lokhu kuvame ukwenzeka kumakhasimende afaka imali kithi okokuqala esebenzisa ikhadi lawo lesikweletu. Sicela ucele ibhange lakho ukuthi ligunyaze ukuthengiselana neDeriv.
Ingakanani idiphozithi noma inani lokukhipha imali elincane?
Ungafaka noma ukhiphe okungenani i-USD/EUR/GBP/AUD 5 usebenzisa ama-e-wallet. Ezinye izindlela zokukhokha zizoba namanani aphansi ahlukile. Akukho mali encane yokufaka imali ye-cryptocurrency.
Isixhumanisi sami sokuqinisekisa ukuhoxa siphelelwe yisikhathi. Kufanele ngenzeni?
Le nkinga ingase ibe umphumela wokuchofoza inkinobho ethi 'Khipha' izikhathi eziningi. Zama ukuhoxisa futhi, bese uchofoza isixhumanisi sokuqinisekisa sakamuva esithunyelwe ku-imeyili yakho. Sicela uqinisekise ukuthi usebenzisa isixhumanisi kungakapheli ihora elilodwa.Ngingayiphakamisa kanjani imikhawulo yami yokuhoxa?
Ungaphakamisa imikhawulo yakho yokuhoxa ngokuqinisekisa ubuwena bakho nekheli lakho. Ukuze ubone imikhawulo yakho yokuhoxa yamanje, sicela uye kuzilungiselelo Ukuphepha nokuphepha Imikhawulo ye-akhawunti.
Ngingakwazi yini ukukhipha ibhonasi yami yediphozithi?
Ungakhipha inani lebhonasi yamahhala uma usudlule inani lebhonasi eliphindwe izikhathi ezingu-25 ku-akhawunti.Kungani ngingakwazi ukukhipha imali ku-Maestro/Mastercard yami?
Ukukhipha imali ngekhadi le-Mastercard ne-Maestro kutholakala kuphela kumakhasimende ase-UK. Uma ungeyena owase-UK, sicela ukhiphe imali usebenzisa i-e-wallet noma i-cryptocurrency esikhundleni salokho.
