Frequently Questions Asked (FAQ) of

General Questions

I forgot my Google/Apple/Facebook account password. How can I log in to my account?

If you created your account using Apple/Google/Facebook, try resetting your Apple/Google/Facebook password. After that, you should be able to log in to as usual.

If youd like to log in using your email instead of Apple/Google/Facebook, follow these steps:
1. Hit Reset password on the login page.

2. Enter the same email address that you use for your Google/Facebook account.

3. Well email you a verification link. Click that link and set a new password.

4. Now, youll be able to log in to your trading account using your email address and password.

What currency can I use to open a real money account?

You may open a real money account in any of the following currencies:


While you may only have 1 fiat currency account (USD, EUR, GBP, AUD), you may have multiple (one of each) cryptocurrency accounts (BTC, ETH, LTC, USDC, USDT).

How do I create an API token?

Create an API token at Settings Security Limits API token. Give your token a name, select the scope, and click Create.

I lost my phone. How can I disable two-factor authentication (2FA)?

Please contact us via live chat immediately, and well help to disable 2FA on your account.

When you have a new phone, please re-enable 2FA.

How do I close my account?

Click here to close your account.

Can I open more than one account?

You can open one account (in the fiat currency of your choice) with your email address or via your Apple, Facebook, or Google logins. You can also add cryptocurrencies to your profile.

Please note: as per our terms, only one account is allowed per client.

Do I need to pay taxes on my trades/profits?

This depends on the laws in your country of residence. Please get professional advice on whether youre required to pay taxes on your profits.

Can I change my email address?

Yes, contact us via live chat and well help you with it.

What is a dormant fee?

Its a fee that we charge for accounts that have been inactive for the last 12 months. Refer to our terms for more info.

Can I open a corporate or business account?

Yes! Contact us via live chat and well help you through it. Well need the following information:

- Name of entity

- Certificate of incorporation

- Memorandum and articles of association

- List of directors

- List of shareholders

- Authorization to manage the account (if your business has more than 1 director)

- Passport and utility bill/bank statement of the person managing the account, of each director and shareholder (if your business has more than 1)

- Utility bill/bank statement containing the address of the business

- Source of wealth documentation

We may request for more information during the signup process.


How can I authenticate my account?

You can do so at the Authentication page. Please note that you’ll only need to authenticate your account when we request for it. This page will not be available if your account doesn’t need to be authenticated at this time.

How can I change the currency of my account?

While your virtual account currency is fixed at USD, you can change the currency of your real account here.

Please note that you wont be able to change your account currency if:

- youve made your first deposit, or

- youve added an MetaTrader 5 account

How can I set self-exclusion limits on my account?

You can do so on the Self Exclusion page.

How can I adjust or remove my self-exclusion limits?

If youre residing in the EU or UK, contact us via live chat and well help you with it.

If youre residing in any other country, you can adjust or remove your limits on the Self Exclusion page.


I forgot my password. What should I do?

You can reset both your login password and your trading password here.

What is the trading password?

The trading password is used as a single password for all your MT5 accounts. Instead of having to remember different passwords for all your MT5 accounts, you just need to remember your trading password. Please note that it is separate from your login password.

What is self-exclusion?

Self-exclusion helps you control your trading activity on our platform. You can set time-out dates if you wish to stop trading for a while, as well as various limits to cap your daily loss, turnover, maximum number of open positions, and more.

Learn more about responsible trading.

Deposit and Withdrawal

What is the minimum deposit or withdrawal amount?

You can deposit or withdraw a minimum of USD/EUR/GBP/AUD 10 using Skrill and USD/EUR/GBP/AUD 5 using other e-wallets. Other payment methods will have different minimum amounts.

How long does it take for my deposits and withdrawals to be processed?

We process deposits instantly and withdrawals within 1 business day. However, it may take longer for your funds to reach your account due to the different processing times by banks and payment service providers. For a complete list of the processing times for each payment method, see our Payment Methods page.

My withdrawal verification link has expired. What do I do?

You can get a new link on the Cashier page. Click Withdraw and well email you a new link; please remember to use it within 1 hour.

How can I remove the withdrawal limit on my account?

Well remove the withdrawal limit once your account has been authenticated.

How can I cancel my withdrawal?

You can cancel your withdrawal on the Cashier page by following the steps mentioned in the next paragraph. Please note that withdrawals cannot be cancelled if:

- youre residing in the UK, or

- your withdrawal request has already been authorised and processed

Follow these steps to cancel your withdrawal:

1) Go to Cashier Withdraw.

3) Well send you an email with a verification link. Click that link.

4) Click Pending payouts.

5) Select the transaction that youd like to cancel.

6) Click Yes to confirm the cancellation. Your funds will be returned to your account, and your account balance will be updated accordingly.

Why did my credit card deposit fail?

Some reasons why your credit card deposit failed:

- Your card-issuing bank may have blocked your transaction. Please contact your bank to check.

- Your 3D Secure code may not be activated. Please contact your bank to check.

- Your country of residence does not match the country that your card was issued in.

- Your credit card balance may be insufficient.

If you need help, please contact us via live chat.


What is binary options trading?

Watch this video to learn the basics of binary options trading:

What is forex?

Watch this short video to learn the basics of forex:

What are commodities?

Watch this short video to learn about commodities:

What are indices?

Watch this short video to learn about indices:

How many trading platforms do you offer?

We have a diverse suite of 5 trading platforms, each designed to fit any trading style, regardless of your trading experience.

How can I automate my trading strategy?

You can automate your trading strategy using a trading bot. A trading bot is an automated computer program that purchases trade contracts for you while following a specific set of instructions that you provide.

Build your trading bot for free on our Binary Bot platform, no coding needed. Learn more about Binary Bot here.

What are the trading limits on my account?

You can see the limits on your account on the Account Limits page.

When are the markets available for trading?

You see the opening, closing, and settlement times for each asset and market at the Trading Times page.

What contract durations do you offer?

You can see the durations for each asset on the Asset Index page.

What are Synthetic Indices?

Available 24/7, our synthetic indices emulate price movements of real-world markets with varying levels of volatility. As they arent based on actual underlying assets, they are unaffected by real-world market events.

The pricing of our synthetic indices is backed by algorithms that are audited for fairness by an independent third-party.

Due to regulatory requirements, our synthetic indices are unavailable in Australia, France, Germany, Greece, Italy, Luxembourg, Singapore, and Spain.

How can I learn to trade?

Check out our Get started page to learn the basics of trading binary options, forex, and more.

You may also open a free virtual account to familiarize yourself with our platforms and the assets we offer, completely risk-free.

You may upgrade your virtual account to a real-money account when youre ready.

What is Binary Bot?

Binary Bot is a web-based automated trading bot builder. You can build your own trading bot using drag-and-drop blocks, without needing to code. Each block contains instructions that tell your bot how to execute a trade. Numerous parameters and strategies are available so you can customize your bot any way you want.

Watch this video below to learn more:

MetaTrader 5

What is MetaTrader 5 (MT5)?

MT5 is a CFD trading platform that gives you access to forex, stocks, stock indices, commodities, cryptocurrencies, and synthetics.

To learn more, read this PDF, or watch this video:

How can I change my MT5 password?

Your MT5 password, also known as your trading password, can be changed at the Change Password page. Please note that your trading password is used for all your MT5 accounts.

How can I deposit funds into my MT5 real money account?

To add funds into your MT5 account, youll first need to deposit into your real money account, and then make a transfer to your MT5 account.

If youve already made a deposit into your account, follow these steps:

1) Go to your MT5 dashboard and click Manage funds.

2) Scroll down a little and youll see Transfer funds to your MT5 account. Enter the amount youd like to transfer and click Transfer to MT5.

3) Your funds will be moved accordingly and your MT5 account balance will be updated.

Read our guide for more info.

How do I trade on MT5?

Read our guide on the basics of trading on MT5. You can also learn more about CFD trading on forex, cryptocurrencies, and more on our Get Started page.

How can I trade cryptocurrencies on MT5?

Read our guide on the basics of trading cryptocurrencies on MT5. You can also learn more about CFD trading on cryptocurrencies on our Get Started page.

What are the main differences between your binary options and MT5 platforms?

Our binary options platforms such as SmartTrader, Web Trader, and Binary Bot, offer binary options trading on a range of underlying assets such as forex, stock indices, commodities, and synthetics. These platforms allow you to set the contract duration before opening positions, and youll know exactly how much youll earn if you win. You may find these platforms to be more intuitive if youre new to the trading world.

Our MT5 platform offers CFD trading on a similar range of assets, where youre able to open positions with leverage and your potential profit is only known when you close your positions. Its riskier than binary options trading because while you may potentially gain a lot if you win, you may also lose a lot if you dont. MT5 is popular among our traders who enjoy the risks as part of the excitement of CFD trading.

What is the minimum amount to open a position on MT5?

The minimum amount you’ll need to open a position on MT5 depends on the margin required for each asset.

You can calculate the margin required using this formula:

margin = (volume × contract size × asset price) ÷ leverage

All the information you need for this formula can be found on the MT5 platform.

See these examples:

For Volatility 75 Index:

margin = (0.001 x 1 x 900000) ÷ 2000 = 0.45 USD


(0.01 x 100,000 x 1.20000) ÷ 1000 = 1.20 USD


1. This formula gives you the margin required in the quote currency for forex pairs, or in the denomination of the underlyiing asset. For example, if you are trading the USD/CHF forex pair, the margin requirement is calculated in Swiss Francs (CHF), which is the quote currency. On the other hand, if you are trading Volatility Index 75, then the margin requirement will be calculated in US Dollars (USD), which is the denomination of the underlying asset.

2. One standard lot for forex is 100,000 units.

For more information, please refer to our CFD margin policy and forex margin policy.

How do I login to my MT5 account?

Follow these steps to log in to your MT5 account:

1. Go to your MT5 dashboard.

2. From the dropdown menu, select the MT5 account you want to trade with, and take note of your MT5 login and server.

3. If youd like to trade on the MT5 web terminal, click Trade on web terminal. If you have the MT5 mobile app, launch it.

4. Enter your MT5 login and trading password, select the server, and click OK.

5. Youre now logged in to your MT5 account, and you can begin trading.

How do I set my investor password?

Follow these steps to set your investor password:

1. Go to your MT5 dashboard.

2. Click Manage MT5 password.

3. In the New investor password text field, enter your new password and click Create or reset password.

4. Well send you a verification email. In the email, click the button that says Reset my investor password.

5. Your investor password is now set.


How do I sign up for a BTC account?

Download the step-by-step guide below on how to sign up for a BTC account:

We’ve also created a BTC account signup guide for clients with an existing fiat currency account.

How do I sign up for an ETH account?

Click on the link for the step-by-step guide on how to sign up for an ETH account.

We’ve also created an ETH account signup guide for clients with an existing fiat currency account.

What is a blockchain?

A blockchain is a public ledger which records all the transactions that take place in a cryptocurrency network.

Download our guide or watch the video below to learn more about blockchain:


Affiliate Programme

How to sign up as a Affiliate

Join the Affiliate Programme and generate potential income from your online traffic by referring new clients to trade with us.

Sign up now

Watch this video to learn more:

Why you should become a affiliate

  • No hidden fees

  • Prompt payments

  • Advanced marketing tools

  • Multiple income opportunities

  • Multilingual platforms

  • International support

Types of affiliate commission plans

  • Revenue Share
    Earn increasingly higher payouts of up to 35%. With a tiered commission system, you are rewarded based on the net revenue generated by your referred clients.

  • Turnover
    Our turnover-based commission plan depends on the payout probability for each contract. Contracts with lower returns for the client offer higher commissions to the affiliate.

  • Cost per acquisition (CPA) (for EU only)
    Affiliates from EU may earn USD 100 in commission for each successful referral. Your referred client must open a real money account through your unique affiliate link and deposit a total of USD 100 or more (one-time or accumulative) in the account.

Who can apply as a affiliate?

  • Webmaster
    Do you run a website that promotes Forex or binary options? Join our global network of affiliates and turn your online traffic into revenue.

  • Trading guru
    Earn additional income with us as you grow your community of potential and existing online traders through useful trading insights and mentorship.

  • Webinar speaker
    Monetise your online trading discussions with your audience of trading enthusiasts while helping them improve their trading experience.

  • Web and software developer
    Receive commission when you bring in new clients through trading applications and interfaces you build using the API.

  • Social media admin
    Do you manage a social media page thats dedicated to online trading? Partner with us and convert your audience into potential profit.

  • Blogger and vlogger
    Maintaining a page or video channel about online trading? Get rewarded when you refer your followers and viewers to trade on our award-winning binary options platform.

Is there a cost for joining?

Not at all. Joining our affiliate programme is completely free and always will be.

What is the definition of a referred client?

A referred client is someone who has been referred through your unique affiliate link and who has deposited money into their account. They must fulfil the following criteria:

  • Have not previously been a customer

  • Aged 18 years old and above

I forgot my password, what should I do?

Dont worry, you can simply reset your password.

How can I change my payment method?

Log in to your affiliate account and go to: Finances → Payment instructions.

How and when will I receive my affiliate earnings?

Your commission for the previous calendar month will be deposited into your account by the 15th of every month.

How do I know how much I have earned?

Log in to your affiliate account and go to: Reports → Detailed activity report

What kind of reports can I generate?

You can generate all kinds of insightful reports, including the following:

  • Hits Impression report: Displays your hit rate and click through rates

  • Countries report: Displays a list of countries where your clicks are coming from

    • My Players report: Displays a list of your clients according to their IDs and the date they signed up

Introducing Broker

How to sign up as a Introducing Broker (IB)

Earn commission on the trading activity of clients that you refer to the MetaTrader 5 platform.

Our commission structure varies according to the account type. Click here to find out more.

Why you should join the IB Programme

  • Daily payouts

  • Advanced referral tools

  • Dedicated support team

How much do you pay in commission?

You will earn a payout based on the volume of your clients trades. Find out more here.


Is there a fee to join the IB Programme?

Its completely free to join our IB programme. Weve never charged a fee and we never will.

When are my commissions paid?

IB earnings from your MT5 referrals are credited daily into your MT5 account.

Are there any minimum client or volume conditions that I need to meet before I can withdraw my commissions?

No, there are no minimum requirements to withdraw your IB commissions.

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